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Horizon Hobby Inc Complaint - Poor customer service
Horizon Hobby Inc Complaint

Horizon Hobby Inc Complaint

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Poor customer service


I have bought several RC Airplane products from Horizon Hobby. It use to be a place that give great "customer service after the sale"...however...this has changed.

Due to an incompetent shipping department, my account has been debited for $193.49 for a plane that I told them to cancel the order...because THEY SAID...they could not deliver it. I only canceled the order because they said the could not deliver it to the address I requested. However, the did debit my bank account and I asked them to call me and return the money...but no one will call me.


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